Effective Date: 18/06/2021
Last updated: 01/07/2022
The Mobile Application and Website (“Gulmarg”, “We”, “Us”, “Our” “App”, “Website”) is owned and operated by Mr. Sayed Sarfaraz . Users are requested to read and understand the Policy very carefully before using or accessing the Website. Through this Policy, We intend to convey the manner in which the user’s information is collected and used by us while providing the services of the Website. This Policy is binding on every user of the Website and users who do not agree with the terms of this Policy should not use or access the Website.
‘User information’ for the purpose of this Policy includes the user’s personal information that can be used to uniquely identify or contact a single person including name, email address, residential address, phone number, photograph and other information collected by us to provide specific services to the user through the Website. The user has the option not to provide User Information by not availing the specific services for which the User Information may be required.
If any user is providing any User Information on behalf of any corporation, company, institution, association or other entity, the user should be authorized by such corporation, company, institution, association or other entity to provide such information to us.
We collect information from the user when creating a user account or when the user is browsing for products, transacting an online purchase of products through the Website or while posting comments, uploading content or participating in any offers or contests or availing special gifts or communicating with customer support by phone, email or otherwise.
We receive, scrutinize and store User Information for security and technical reasons such as IP address, login id, email address, password, device connection information, transaction history, date, time and duration of the session on the Website.
We automatically receive the URL of the site from which a user came and the site to which the user goes when the user leaves the Website. The Website receives the IP address of the user’s computer and the type of web browser a user is using, email patterns, etc. We will occasionally ask the user to complete optional online surveys. These surveys may ask the user for contact information and demographic information (eg. zip code, age or income level).
The user can add or update the User Information on a regular basis. When the user updates the User Information, We will keep a copy of the prior version for its records.
As part of the registration process on the Site, We may collect the following personally identifiable information about you:
• Name including first and last name,
• alternate email address,
• mobile phone number and contact details,
• Postal code,
• Demographic profile (like your age, gender, occupation, education, address, etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
USE OF INFORMATION & DISCLOSURE
The User Information is primarily used by us to facilitate a better, customized and convenient use of the Website’s services. The User Information is used by us inter alia to
1. respond to the user’s queries, requests and inquiries;
2. update new features of the Website,
3. improve and customize the Website’s service,
4. detect and prevent fraud and abuse of the Website,
5. examine the identity of the users and the authenticity of offers, delivery or transfer of offers, etc.
6. administer the Website,
8. send surveys and marketing communications that we believe may be of interest to the user;
9. personalize the user’s experience on the Website by presenting advertising, products and offers tailored for the user;
10. help the user address its problems with the Website
including addressing any technical problems;
11. complete and fulfil the user’s purchase, process payments, communicate with the user regarding the user’s purchase and provide the user with related customer service; and
12. protect the integrity of the Website.
We may disclose aggregated information about the use of the Website, but it will never contain User Information that will identify a single user. We do not trade or sell User Information in any manner, except as specified in this Policy or if express consent is sought from the user. We understand that the User Information is very crucial and is important for the user. The user agrees and acknowledges that the User Information is disclosed or shared with:
1. third party vendors for delivery of the products ordered through the Website,
2. third party service providers engaged by us to perform the services on our behalf,
3. third party service providers for the purpose of the Website’s security, maintenance, repair or other technical reasons.
We may, if the user so chooses, send direct advertisement mailers to the user at the address given by the user. The user has the option to opt out of this direct mailer by clicking on the unsubscribe link option attached to the email. We respect the user’s privacy and if the user does not want to receive email or other communications from us, the user may inform the same to our customer care service.
User represents that: The Information you provide to us from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such information to us. You are providing the Information to us and our consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.
Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on a commercially reasonable basis require such third parties to adopt reasonable security standards to safeguard your information/data.
SECURITY & USER RESTRICTION
We implement standard measures to protect against unauthorized access to and unlawful interception of User Information. However, no internet site can fully eliminate security risks. We endeavour to take all measures to protect the security, integrity and confidentiality of the User Information against unauthorized breach and hacking. For the purpose of checking possible vulnerabilities and attacks, We may conduct a periodical internal review of data and security measures on the Website. We may use such software as it determines is best for maintaining security. However the internet is not absolutely a secure environment, and the Website cannot ensure or warrant 100% security of the User Information.
If any user is provided with any identification code, password or any other piece of information as part of the Website’s security procedure, the user should treat such information as confidential, and the user should not disclose it to any third party including to other users. To prevent third party’s access to the Website the user should sign out from the user account after availing of the services through the Website. We have the right to disable the identification code or password, whether chosen by any user or allotted by us, at any time, if the user fails to comply with our instructions or terms, conditions or policies of us.
The user is solely responsible for the activities that occur under the user’s account including the confidentiality of the user’s password and we are not responsible for the same. While using and accessing the Website, the user is responsible for maintaining the confidentiality of the user’s account and for restricting access to the user’s computer or other system or equipment through which the user uses and accesses the Website.
Notwithstanding anything contained in this Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” means any event that is beyond the reasonable control of us and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
THIRD-PARTY WEBSITES AND LINKS
Based on the User Information including the nature of products purchased by the user through the Website, we may display personalized third-party advertisements on the Website. When the user clicks on the advertisement link, the third-party advertisers may assume that the user has met the criteria that were used to personalize the advertisement. The user acknowledges and agrees that in no event we are not responsible for the user accessing the services of third-party advertisers or other websites.
Depending on your device and OS version, our app may request you to approve certain permissions. Below is a list of these permissions and info on why our app may ask for these permissions.
You have the option to either accept or refuse our apps having access to your location data, and you can most often opt-in / out of allowing our app to access your data in the settings of your device. If you choose to refuse to allow our apps to access your location data, you may not be able to use some portions of this Service, or some portions of the Service may not work as intended. For example, our app uses your location data to render an accurate location for the delivery of goods. Without this location data, the goods we want to deliver will be impossible to deliver without the correct address.
Record Audio and Video
Our app may ask permission for your phone’s microphone to record audio and your phone’s camera to record video. It does not transfer any audio/video to us or to any third party (unless you specifically want to transfer the audio/video through your own means). It can upload recording files to your account in cloud services through other third-party apps with your permission.
Return & Refund Policy
Thanks for shopping at www.the-gulmarg.com.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 5 calendar days to return an item from the date you received it (if you receive damaged/missing). To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Note: – If you received damaged OR missing products/package, customer must need to take footage/images/unboxing clip and send it over to the support team and based on your product conditions backend team will create your return.
Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
This Policy is to be read in conjunction with and shall be deemed to be part of the Website’s Terms & Services.
The User Information resides in our’s database for a certain period of time even after the user ceases to use or access the Website and in such cases, we are not liable for any usage of the User Information after the user ceases to use or access the Website.
The Users agree and acknowledge that User Information collated through the Website could be stored and processed in any other country across the world. The users acknowledge that for effective provision of the Website’s services in respective territories including territories outside India, the User Information may be stored or processed by trusted third parties. Whenever the User Information is shared with trusted third parties in countries outside India, we endeavour that the User Information is transferred in accordance with the applicable laws of India.
The user should be aware that the User Information or other data, the user provides to the Website for availing the services or transacting through the Website could be read, collected, or used by other users or third parties in which case the User Information might be used for sending unsolicited messages or communications for which we are not responsible.
The user agrees and acknowledges our right to utilize the user’s posts, contents, information and other personal data for the purpose of providing services through the Website. The contents on the Website may contain comments, post and reviews posted by the users which may be public and searchable on the internet in which case the user’s comments, post reviews and information and personal data provided to the Website may be viewed by other users and we cannot guarantee that other users or third parties have not made copies of or used the ideas and information that the user has shared on the Website.
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
The Grievance Officer
Address: Plot# 12-2-500/17, Guddimalkapur, Mehdipatnam, Hyderabad -500028
GOVERNING LAW AND JURISDICTION
The terms and conditions of this Policy shall be governed by Indian Law and the courts in Pune shall only have exclusive jurisdiction to resolve any disputes. UNCONDITIONAL CONSENT OR AGREEMENTS TO US AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF INFORMATION TECHNOLOGY ACT, 2000.
• Is clear and easily accessible to you and it provides clarity of our practices with respect to the information.
• provides for the various types of personal or sensitive personal data of information to be collected
• provides for the purposes of collection and usage of the Information;
• provides for disclosure of Information; and
• provides for reasonable security practices and procedures.